FAQ

THE DELIVERY:

Q: What are the delivery times ?
R: Delivery times are indicated in each product sheet.
In general the delays are 2 to 3 days.

Q: When is my package shipped ?
R: Orders are subject to a period of preparation before being shipped, usually between 24-48 hours after receipt of payment.
You will receive a confirmation by e-mail when your order is shipped.

Q: Is Delivery Free?
R: Yes the delivery is FREE on the website Lacartouche.fr from 49.00 € of purchase.

Q: How to track my package ?
R: We will send you an e-mail at every step regarding the progress of the delivery.
This Email contains all the information to follow the delivery of your package.
Also you can follow the progress of an order on your account Lacartouche in the heading "History and details of the orders".

If you have any questions about your order, please contact us click here.

Q: How do you ensure that shipments arrive at their destination intact ?
R: All shipments are packaged and shipped in a manner that ensures safe delivery. We chose carriers with excellent quality history.

PAYMENT:

Q: What are the modes of payment ?
R: We accept the following payment methods: Visa, Mastercard, American Express, Paypal and soon Apple Pay
You can have more information on this page

Q: Is online payment secure ?
R: You can pay by credit card, your data is automatically encrypted and secured with SSL protocol, 100% secured by STRIPE, 
which guarantees the confidentiality of all information about your transaction.
No banking information about you passes through our website Lacartouche.fr

EXCHANGE, RETURN & REFUNDS:

Q: how to do ?
R: In accordance with the provisions of Article L.121-21 of the Consumer Code (France), you have a withdrawal period of 14 days from the date of receipt of articles.
The articles must be returned in their original packaging, blister "NOT OPEN", accompanied by all the accessories instructions of use and documentations, for resale.
In the case of a refund, Lacartouche will refund within a minimum of 3 days after receipt of items in our premises
The refund will be made by the same means of payment used during the order.
Return costs are your responsibility.
The costs of forwarding in case of exchange are at our expense.

PLEASE CONTACT US BEFORE ANY RETURN

By form available here
or by e-mail : 

ORDER:

Q: What to do if there is an error in my order ?
R: We invite you to contact our customer service by form available here
or by e-mail to the following address: 

LACARTOUCHE Team.