Terms of Sales


Date last updated: November 10, 2019.

Declaration CNIL № 2127036V0

Domain name : www.lacartouche.fr
Our domain "www.lacartouche.fr" is hosted by :
SARL O2switch
222-224 Boulevard Gustave Flaubert
63000 Clermont-Ferrand
Siret : 510 909 807 00024
RCS Clermont Ferrand
Tél. +33444446040

Article 1 - Object
These conditions govern sales by LACARTOUCHE on the website "www.lacartouche.fr" 

Article 2 - Price
The prices of our products are indicated in euros excluding taxes "VAT not applicable - Article 293 B of the CGI" unless otherwise indicated and excluding processing fees and shipping. In case of order to a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not within the purview of "LACARTOUCHE".
They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to find out about these aspects from your local authorities. All orders regardless of their origin are payable in euros. "LACARTOUCHE" reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability. The products remain the property of "LACARTOUCHE" until full payment of the price. Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 - Orders
You can place an order on the Internet: www.lacartouche.fr The contractual information is presented in French and has been confirmed later by the validation of your order. "LACARTOUCHE" reserves the right not to register a payment, and not to confirm an order for it to be, either more, if we have a problem with the order received. 

Article 4 - Validation of your order
Any order appearing on the website "www.lacartouche.fr" supposes the adhesion to the present General Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve. All data provided and the recorded confirmation will be worth proof of the transaction. You declare to have perfect knowledge. The order confirmation will be worth signing and acceptance of the operations carried out. A summary of the information of your order and the present General Conditions, will be communicated to you in PDF format via the e-mail address of confirmation of your order. 

Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price. The payment of your purchases is made by bank card thanks to the secure Société Générale & PayZen system.
The debit card is only made when the order is shipped.
In case of split deliveries, only the products shipped are debited. 

Article 6 – Retraction
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reason or to pay penalty. 
Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return costs are your responsibility. In the event of exercise of the right of retraction, "LACARTOUCHE" will proceed to the refund of the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order. 

In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:  

The provision of services fully performed before the end of the withdrawal period and whose execution began after express prior consent of the consumer and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire quickly.
The supply of goods that have been unsealed by the consumer after delivery and that can not be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
Transactions concluded during a public auction.
The supply of digital content that is not provided on a physical medium whose performance has begun after the express prior consent of the consumer and expressly waives his right of withdrawal.

Article 7- Availability
Our products are offered as long as they are visible on the site "www.lacartouche.fr" and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability at our suppliers. In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and fully refunded. In addition, the website "www.lacartouche.fr" is not intended to sell its products in significant quantities. Therefore "LACARTOUCHE" reserves the right to refuse orders for 300 identical items.

Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page. In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. In accordance with the legal provisions, in the event of late delivery, you have the possibility of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its reimbursement and shipping costs under the conditions of Article L 138-3 of the Consumer Code. In case of delivery by a carrier, "LACARTOUCHE" can not be held responsible for late delivery due exclusively to unavailability of the customer after several proposals for appointments. 

Article 9 - Guarantee
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded. All claims, requests for exchange or refund must be made by mail  within 30 days of delivery. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). The shipping costs will be refunded on the basis of the price charged and the return costs will be refunded upon presentation of receipts. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

Article 10 - Responsibility
The products offered are in accordance with the French legislation in force. Responsibility for "LACARTOUCHE" can not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order. In addition, "ILISHOP" can not be held responsible for damages resulting from misuse of the purchased product. Finally, the responsibility for "ILISHOP" can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.. 

Article 11 - Applicable law in case of disputes
The language of this contract is French. These conditions of sale are subject to French law. In case of dispute, the French courts will be the only competent. 

Article 12 - Intellectual property
All elements of the site "www.lacartouche.fr" are and remain the intellectual property and exclusive "LACARTOUCHE". No one may reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any single link or hypertext is strictly prohibited without express written agreement "LACARTOUCHE".

Article 13 - Personal data
« LACARTOUCHE» reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you. They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements. In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14 - Archiving Proof
"LACARTOUCHE" will archive the purchase orders and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of "LACARTOUCHE" will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties. 

ARTICLE 15 – Contact information
Questions regarding the General Conditions of Sale and Use should be sent to: texte__mail.png